Managed Services

network-operations-center-NOCRedundant network operations centers (NOCs) in NJ and GA

7×24 Network Monitoring and Remediation

  • 7×24 advanced monitoring and alerting tools of:
    • Servers
    • Edge Devices
    • Routers
    • Switches
    • Firewalls
    • Communications Equipment
  • Around-the-clock remote remediation and escalation
  • Multiple shift awareness
  • Powerful and intuitive dashboard views and reporting

Server & Desktop Management

  • Assessment of existing management policies and processes
  • Options for preventative maintenance including patches, service pack installation, and defragmentation for servers, laptops, and desktops (Wintel and Apple)
  • Distribution of new applications and operating systems
  • Powerful remote monitoring with custom dashboards and/or portals
  • Flexible alerting and shift management capabilities based on severity and fault thresholds
  • Automated self-healing scripts
  • Real-time inventory of hardware and software licenses
  • Remote remediation with onsite dispatch options

End-User Remote Helpdesk Support

  • Resolve application, hardware, operating system, and connectivity issues
  • Email support
  • Password resets
  • Extend and organization’s existing helpdesk for 7×24 coverage

Additional Managed Services Information