Help Desk

Technology is an important factor in how efficiently your entire organization can perform. When you need help, timing becomes critical.

At PTS, we support our customers with the combined solution of 24×7 remote helpdesk support and onsite engineering to resolve even the most complex issues quickly.

Each client works with a dedicated Account Manager and a small, personal support team, so when you call, we already know your business processes and IT environment. This allows us to start working on your solution immediately without delaying the process. This is true, whether the service is provided remotely or onsite.

We proudly resolve every remote helpdesk issue ourselves using our reliable remote support solutions and guarantee you’ll work with an experienced IT engineer every time. Calls are handled promptly and professionally, so clients receive the help they need as quickly as possible. Support is available 24 hours a day, 7 days a week by phone or e-mail.

Additional Managed Services: